FAQ
Do you have a question about our products, service, or how we work? Below you’ll find answers to the most frequently asked questions. Can’t find what you’re looking for? Feel free to contact us.
Frequently Asked Questions (FAQ)
We are the exclusive dealer of Hugong welding equipment in West-Europe. We have a wide catalog of stick welding, MIG welding, TIG welding, and plasma cutting machines.
Our products are available through a networl of authorized resellers. Check out Find a Dealer to locate a reseller near your!
After purchase, you can register your product through our registration page. This activates the full warranty and makes you eligible for technical support.
We offer a standard 2-year warranty. In some cases, this period can be extended after product registration with 5-year warranty. Please refer to the warranty terms for details.
Orders through our authorized resellers are usually delivered within a few working days. For exact delivery times, please refer to the specific reseller.
Return policies vary by reseller. We recommend contacting the reseller where you made your purchase directly.
Yes, we provide technical support, maintenance, and spare parts for Hugong welding machines through our own service team and authorized partners.
Upon request, we can provide demonstrations or technical explanations through one of our partners. Please contact us for available options.
Absolutely! We are happy to collaborate with resellers across Western Europe. Please contact us for dealer terms and availability. You can also fill out a registration form via the Become a Dealer page, after which we will get in touch with you.